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FAQ

Reviewing an Access Request: Allow Once, 15 Minutes, or Always

Each request comes with a menu of decisions that trade convenience against permanence. Here's when to pick each one.

The decision menu

When a request arrives, you choose how long the exception lasts:

  • Allow once: the site works for this one visit, then returns to blocked. Good for "I just need to see one page."
  • Allow 15 minutes: covers a quick task or a short video. Best default when you're mildly skeptical.
  • Allow 1 hour: homework sessions, a game match with friends, a streaming event.
  • Always allow: the site joins that profile's allow list permanently. For school portals and other sites you'd approve every time.
  • Deny: the block stands. The child sees the outcome on their next attempt, so denials aren't silent either.

Choosing well

Start short and lengthen on repeat requests: if you approve the same site at 1 hour three weeks in a row, that's a signal to always-allow it. Permanence should be earned. And remember decisions are per profile — always-allowing a site for your teen doesn't open it for your youngest, since they're separate profiles with separate rules.

Enforcement timing

All decisions apply within about a minute, and the request history keeps a record of every decision you've made — useful at the next family media conversation.