Search our knowledge base for setup, troubleshooting, and answers.
Kids quickly learn that VPN apps promise to beat content filters. Here's how the gateway spots those attempts and what happens next.
Each request comes with a menu of decisions that trade convenience against permanence. Here's when to pick each one.
Guardian-CORR inspects every DNS lookup leaving your home network and compares it against category rules. Here's the full path a request takes.
Search engines have their own mature-content filters that kids can switch off in one tap. Here's how the network keeps them locked on.
Blocking is only half the system — the other half is a fast, fair way for kids to ask for exceptions. Here's how the request flow works end to end.
Every profile is built on one of three age tiers, each with its own starting rules. Here's what each tier blocks by default and how they differ.
Category rules cover whole themes, but sometimes you need one site handled individually. Here's how custom allow and block entries work.
Every family draws the line differently. Learn how to block, allow, or keep the default for any category, per age tier, from the filtering page.
Blocked requests don't fail mysteriously — they land on a clear page explaining the block. Here's what it says and how the built-in ask-a-parent flow works.
Every age tier blocks gambling out of the box. Here's the reasoning, and why network-level blocking matters more for gambling than most categories.
Family+ households receive a weekly email digest of blocked events, alerts, and activity trends. Here's what the report covers and how to use it.
Android devices are fully covered on your Guardian network, with a couple of settings worth knowing. Here's the short guide for Android households.
Consoles browse, stream, and chat like computers — but can't run parental apps. Here's how to cover PlayStation, Xbox, and Switch at the network level.
You choose which events reach your inbox, and each parent picks their own settings. Here's how notification preferences work and how to tune them.
The Pause Internet switch in the portal header cuts every profile's connection in one tap. Here's what it covers and when to use it.
The activity log records blocked and flagged events across all profiles. Here's how to read it, filter it, and turn it into useful conversations.
A bedtime schedule takes a profile's devices offline at night and back on in the morning, automatically. Here's how to configure one that works.
Alerts are the events that genuinely deserve your attention, from VPN attempts to unknown devices. Here's what each alert type means and how to respond.
Sometimes one child needs to go offline without punishing the whole house. Here's how targeted pause works at the profile and device level.
TVs have no parental-control ecosystem worth trusting — which is exactly where network filtering shines. Here's how to protect the biggest screen in the house.
Bedtime is just the start — schedules can carve out homework hours, dinner hours, and weekend windows. Here's how to build a weekly rhythm.
Apple devices are the most common first assignment in a Guardian household. Here's what network protection covers on them and where Screen Time fits.
School devices arrive with their own management rules. Here's how Guardian-CORR coexists with school-managed Chromebooks and what to check.
New users often ask whether to organize rules around people or hardware. Here's why profiles are the backbone and devices are just members.
Reports and logs show filtered destinations, not private conversations. Here's the line between visibility and surveillance in Guardian-CORR.
Guardian-CORR sees the destinations your devices contact — and we treat that as sensitive. Here's exactly what's stored, what's never collected, and who can see it.
Household settings cover your account, Wi-Fi, gateway status, and billing in one place. Here's a tour of what each section controls.
A child with a second Wi-Fi path — a hotspot, a neighbor, an old router — has left your filtering behind. Here's how to close those side doors.
The technical controls work better when the household understands them. Here's how to present filtering, schedules, and access requests to your kids.
If a payment fails or a plan ends, protection doesn't vanish instantly. Here's the grace period, what changes, and how to restore everything.
Apple Screen Time, Google Family Link, and the gateway each solve a different problem. Here's how to run them together without conflicts.
Both plans run the same gateway and the same filtering engine. Here's what the Family+ upgrade actually adds and how to decide.
The same website can be blocked on Monday and allowed on Tuesday without you changing anything. Here's how category classification evolves and what to do.
No — protection happens at the network level through the gateway.